Delivery Information

We offer FREE UK DELIVERY to all addresses within the UK

We will endeavour to get your purchase to you as quickly and efficiently as possible. All of our deliveries will be sent by 2nd Class Royal Mail Service unless requested otherwise. Please note that our delivery times are a guide and are subject to change due to unforeseen circumstances such as severe weather conditions etc.

For our wholesale customers please refer to the delivery information on our wholesale page.

Christmas Delivery Information

UK & Northern Ireland:

SERVICE

LATEST POSTING DATE

 

Royal Mail 2nd Class Service

WEDNESDAY 18 DECEMBER 

 

Royal Mail 1st Class Service

FRIDAY 20 DECEMBER

 

Royal Mail Special Delivery Next Day Delivery (Order before 1pm for delivery next day by 1pm Mon-Thurs) ** 

Online tracking and signature on delivery.

MONDAY 23 DECEMBER

 

EUROPE Postage Options:

Royal Mail Airmail Service & Airsure Priority Track & Trace Service

LATEST POSTING DATE

 

Western Europe (excluding France, Greece, Poland)

SATURDAY 14 DECEMBER

 

France, Greece, Poland

TUESDAY 10 DECEMBER

 

 

UK & Northern Ireland Postage Options:

SERVICE

TIME SCALE

PRICE

Royal Mail 2nd Class Service

Delivery within 4-7 Working Day

FREE

Royal Mail 1st Class Service

Delivery with 1-3 Working Days

£2.99

Royal Mail Special Delivery Next Day Delivery (Order before 12pm for delivery next day) ** 

Online tracking and signature on delivery.

Dispatched Same Day

£8.99

** Next Day Delivery Orders placed by 12pm Friday will be delivered the following Monday. Orders placed after 12pm Friday and at weekends will be delivered the following Tuesday.

EUROPE Postage Options:

SERVICE

TIME SCALE

PRICE

Royal Mail Airmail Service

Delivery within 4-10 Working Day

£2.99

Airsure Priority Track & Trace Service

Dispatched with 3-5 Working Days

£8.99

REST OF THE WORLD Postage Options:

SERVICE

TIME SCALE

PRICE

Royal Mail Airmail Service

Delivery within 4-14 Working Day

£3.99

Airsure Priority Track & Trace Service

Dispatched with 3-6 Working Days

£10.99

Lost Items

If for some reason your item does not arrive, please contact us to help chase the whereabouts of your order to sales@lovettandco.co.uk or 01273 230114. Please do however allow at least 7 working days for UK orders and 14 working days for international orders before contacting us.

Returns Policy

In the unlikely event that the product arrives damaged, or if you are not completely satisfied with your purchase from Lovett & Co you can return the goods back to us within 7 days of receiving them for either an exchange or refund.

We only refund money paid for the products that are returned to us in its original and unused condition.

Please note all refunds will be for the full price paid for the product, but not for the costs of postage. A refund will be made to your credit card account which was originally used. Please note that we do not accept refunds or exchanges for pierced earrings due to hygiene reasons.

Simply contact us to arrange your returns sales@lovettandco.co.uk.

Items will need to be returned to Lovett & Co, Emmaus Brighton & Hove, Manor Offices, Drove Road, Portslade, Brighton, BN41 2PA

Please also note that when returning items back to us we are not liable for the return postage cost and we also recommend sending the items back to us using a recorded service as we would not be responsible for items being lost in the post.